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Posted on: March 18, 2020

Waste Management Call Center Operations Related to COVID-19

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At Waste Management, we are committed to putting people first. The health and safety of our employees, customers and communities is our highest priority.

  • Based on the latest information from the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada, and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency.
  • Effective March 18, 2020, we are temporarily closing residential call centers to help prevent the spread of the coronavirus (COVID-19). However, electronic customer communications are still available through email and live chat at wm.com.
  • We are actively coordinating remote operations to serve our customers during this situation with the goal of resuming residential call handing as soon as possible.
  • At this time, there is no impact to your scheduled residential collection service.
  • For the most up-to-date service information, please encourage residents to visit wm.com/alerts.
  • The COVID-19 situation is evolving daily. As circumstances change that may impact our ability to provide services as scheduled, we will provide updates to our customers and communities.

We appreciate your partnership and patience as we navigate this fluid situation together.

Please do not hesitate to call or email with any questions.

Thank you!

Bill Gresham

Government Affairs Representative
3411 N 40th St.
Tampa, Fl. 33605
bgresham@wm.com
(813)622-2731 (Cell)

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