Why can't you make an online payment to a non-active utility account?

Utility accounts must be in an active status to accept online payments.

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1. Why can't you make an online payment to a non-active utility account?
2. Why can't you make a credit / debit card payment online to an active account that is coded for "Cash Only"?
3. The utility account is in my deceased spouse's name. How do I change it to my name?
4. The utility account is in my ex-spouse's name. How do I change it to my name?
5. The utility account is in my maiden name. How do I change it to my married name?