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1. Why can't you make an online payment to a non-active utility account?

Utility accounts must be in an active status to accept online payments.

2. Why can't you make a credit / debit card payment online to an active account that is coded for "Cash Only"?

A Credit / Debit card payment transaction cannot be processed as the same as cash.

3. The utility account is in my deceased spouse's name. How do I change it to my name?

Please call Utility Billing at 727-369-0690. A copy of the death certificate is required.

4. The utility account is in my ex-spouse's name. How do I change it to my name?

Please call Utility Billing at 727-369-0690. A copy of the divorce paper is required.

5. The utility account is in my maiden name. How do I change it to my married name?

Please call Utility Billing at 727-369-0690. A copy of the marriage certificate is required.